Terms of Sale — Moudessentials

Last updated: July 10, 2026

1. About These Terms

These Terms of Sale apply when you purchase items from www.moudessentials.ca (or [insert final domain]). By placing an order, you agree to these terms.

2. Our Products

We sell bags and related accessories. Descriptions and images on our site are for reference — small differences may occur due to lighting, screen differences, or manufacturing variations.

3. Placing an Order

Orders are confirmed once payment is processed and you receive an email from us. We may cancel or reject orders due to stock issues, pricing errors, or delivery restrictions.

4. Prices & Payment

Prices are shown in CAD unless otherwise stated for your country. You must pay in full at checkout. We accept a variety of payment methods, displayed at checkout.

5. Shipping

All orders are dispatched within 2–5 business days.

• Domestic (Canada): Typically arrives in 2–5 working days
• Express shipping: Available only when requested — message us on Instagram @moudessentials
• International: Delivery time varies depending on destination and customs

Shipping fees are shown at checkout. You are responsible for any customs duties or import taxes outside Canada.

6. Returns & Exchanges

You have 7 days from delivery to request a return. Items must be unworn/unused, in original condition, with tags attached.

No exchanges unless it's for the same item in a different size (subject to availability). To request a return, email hello@moudessentials.com with your order number and details of the issue.

Return shipping costs are the responsibility of the customer and are not refunded.

Moudessentials reserves the right to deny refunds for items that do not meet return conditions.

7. Refunds

If approved, refunds are processed via your original payment method within 14 days of us receiving your return, or proof of return. We do not refund express or premium delivery options.

8. Product Issues

If you receive a faulty or incorrect item, contact hello@moudessentials.com within 7 days of delivery. We will assess and advise next steps in line with applicable Canadian consumer protection laws (and, where relevant, the consumer protection laws of your home country).

9. Limitation of Liability

We are not liable for:

• Delays outside our control (e.g. courier delays, customs, strikes)
• Losses from using our products in unintended ways
• Business-related losses (e.g. resale or commercial use)

10. Resale Prohibited

Our products are for personal use only. We may cancel any order suspected of being for unauthorized resale.

11. Data Protection

We handle your data in accordance with our Privacy Policy (linked in the site footer).

12. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Legal disputes can be brought in Canadian courts, or your local country's courts if you are located outside Canada and local law entitles you to bring a claim there as a consumer.

13. Contact

For anything related to these terms, email hello@moudessentials.com