Privacy Policy — Moudessentials

Last updated: July 10, 2026

1. Introduction

This Privacy Policy explains how Moudessentials ("we", "our", "us") collects, uses, and protects your personal data when you visit or make a purchase from www.moudessentials.ca (or [insert final domain]).

We are committed to safeguarding your privacy. Because we serve customers both in Canada and internationally, this policy is written to comply with:

• The Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private-sector privacy law, and
• The EU General Data Protection Regulation (GDPR), for visitors and customers located in the European Union / European Economic Area.

If you are located elsewhere, we still apply the standards below as our baseline privacy practice.

2. What Information We Collect

We collect the following personal data when you use our site or place an order:

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment method details (processed securely via third parties — we do not store card details)
• IP address and device/browser information

3. How We Use Your Information

We use your personal data to:

• Process and ship your orders
• Send order and shipping confirmations
• Communicate with you about your order
• Provide customer service
• Send marketing emails (if you opt in)
• Prevent fraud and maintain security

4. Legal Basis for Processing (EU/EEA Visitors)

If you are located in the EU/EEA, GDPR requires us to state the legal basis we rely on for each use of your data:

• Contract — processing needed to fulfill and ship your order
• Legitimate interest — fraud prevention, site security, and improving our service
• Consent — marketing emails, and any non-essential cookies
• Legal obligation — where required for tax, accounting, or other compliance

5. Sharing Your Information

We only share your data with trusted third parties for essential services, such as:

• Payment processors (e.g. Shopify Payments, PayPal, Klarna)
• Shipping and courier partners
• Email marketing tools (e.g. Klaviyo, Mailchimp, if used)
• Shopify (our e-commerce platform)

We do not sell or rent your personal data to third parties.

6. International Data Transfers

Because we operate from Canada and serve customers internationally (including the EU/EEA), your personal data may be transferred to, stored, and processed in countries other than your own, including Canada and the United States, wherever our service providers (such as Shopify) operate their servers. Where this involves transferring data out of the EU/EEA, we rely on the safeguards required under GDPR, such as standard contractual clauses used by our service providers.

7. Marketing

If you opt in to receive marketing (e.g. via email pop-ups or at checkout), we may contact you with promotions, updates, or exclusive offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at hello@moudessentials.com.

8. Cookies

We use cookies and similar tracking tools to improve your experience on our site. This includes remembering your cart, analyzing traffic, and customizing content. You can manage your cookie preferences in your browser settings. EU/EEA visitors will be shown a cookie consent banner where required by law.

9. Your Rights

If you are in Canada, under PIPEDA you have the right to:

• Know why we collect, use, or disclose your personal information
• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for marketing or other optional uses, subject to legal or contractual restrictions
• Challenge our compliance with these principles by contacting us directly

If you are in the EU/EEA, under GDPR you additionally have the right to:

• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Request a portable copy of your data
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at hello@moudessentials.com.

10. Data Retention

We keep your information only as long as needed to fulfill orders, comply with legal or tax obligations, or until you request deletion.

11. How We Protect Your Data

We use secure servers, encryption, and industry-standard security protocols to protect your personal information.

12. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be posted on our website.

13. Contact

If you have questions or concerns about this policy or your data, contact:
Email: hello@moudessentials.com